Nativity Seeds Return Policy
We hope you love shopping at our store. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Terms and conditions
All orders are shipped by the Israeli Postal Service. Estimated time until shipping is usually 2 to 5 business days, though it is our goal to ship orders within 48 hours.
Seeds are guaranteed to germinate at reasonable rates for one year from the date of purchase. Seeds are also guaranteed to grow true to type. Seed packets may be returned for only these reasons, and are only eligible for an exchange or refund up to the purchase price of the item. We are not responsible for return shipping costs. We are in no way responsible for crop failures, insects, disease, floods, drought, terrorism and acts of God.
Merchandise is guaranteed to be free of defects. Any faulty or broken merchandise may be returned for a full refund or exchange up to 10 days from time of arrival. We are not responsible for return shipping costs.
Returning Merchandise by Mail
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Please allow 10 to 14 days for Nativity Seeds to process your return.
Returns, changes and cancellations
Our policy lasts 14 days. If 14 days have passed since your purchase, we will not be able to offer you a refund or replacement.
To be eligible for a refund, you must refrain from using the item and return the product it is in its original packaging.
To complete your refund, we require receipt or proof of purchase.
To return your product, you need to send your product to: Heritage Seeds, PO Box 3177, Tel Mond 40601
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of the refund paid will be deducted from the refund.
Possible service interruptions
Refunds / Cancellations Please note, there are no refunds or cancellations 24 hours after ordering / within 24 hours - if the package was shipped. If your order does not reach the correct shipping address provided to us and your payment has been accepted by us, we will refund the full cost of purchases made and found eligible for credit, including shipping costs, or we will replace the item for you. Depending on where you live, the time it will take for the alternative product to reach you may vary.
When can the order not be canceled?
If your order is placed within the first 24 hours, the order can not be canceled. If you want to receive a credit - all you have to do is wait for the package to arrive and send the package back in accordance with our shipping policy.
If the delivery of the product is delayed by "Israel Post", for reasons unrelated to the company, then the company will remove all responsibility for the time of delivery of the product and delivery to the customer, and the customer will not have any claim and / or demand and / or claim due to delay in delivery of the product. Product arrival between 12-45 business days from receipt of order.
We guarantee that you will receive the delivery within 39 business days from the date of your order.